The story behind RJ Response

An innovative, time-saving solution for individuals, families and healthcare services

About us

RJ Response Services was created in 2015 by former Senior Prison Officer Rob Jackson, driven by a deeply personal experience when a family member suffered a stroke at home. Witnessing the challenges and delays in receiving help during such a critical moment profoundly impacted Rob, motivating him to understand the barriers to timely emergency response and explore solutions that could truly support those in need.

Out of this heartfelt journey, RJ Response Services was born. The organization has made incredible strides, reducing the time it takes for someone in distress to connect with a responder from minutes to just 20 seconds. This means that fully trained responders are there to listen, understand, and mobilize support almost immediately, providing comfort during moments of urgency. Rob's passion for helping others led to a focus on individuals in the Community Alarm scheme, especially those without reliable key holders for emergency situations.

He also developed a Digital Network in collaboration with Jersey Telecom, ensuring that support can extend beyond the home to reach people wherever they may be. This innovative system not only connects individuals to responders swiftly but also allows responders to know their precise locations, ensuring that help is not just quick but effective. For Rob's family member, this means the ability to enjoy simple pleasures, like tending to her garden, without the fear of being unable to call for help if she needs it.

For older and more vulnerable individuals, this newfound sense of security fosters the ability to engage in activities they may have avoided for years, leading to better health and well-being. The emotional benefits are profound, allowing individuals to regain their confidence and experience a more fulfilling life.

Our Mission Statement

Our aim is to provide a high quality, immediate, non intrusive, person-centred, response and welfare support service.

To deliver the right support at a time of need in a non-discriminatory and sensitive manner reflecting the wishes of our clients.

To work closely with clients, their families, primary care teams, occupational therapists, social workers, charities, and other healthcare professionals to deliver the right first response and welfare support at exactly the right time.

Thereby further enabling our clients and promoting, enhanced independent living both in the home and out in the wider community.

Meet the RJ Response Team

  • A middle-aged man with gray hair and beard wearing glasses and a black collared shirt with a red and white logo on the chest.

    Rob Jackson

    Managing Director
    First Responder

  • A woman with curly red hair, glasses, and a black shirt smiling at the camera.

    Lisa Le Jehan

    Registered Manager
    First Responder

  • A woman with light skin, short brown hair, and blue eyes, wearing a black shirt with a logo that says 'Response,' earrings, and a necklace, standing against a plain gray background.

    Louise Carson

    Senior Healthcare Assistant

  • A middle-aged woman with short gray hair, wearing black glasses, a black collared shirt, and a necklace, standing against a neutral light gray background.

    Gaynor Dillon

    Healthcare Assistant

  • An elderly woman with short blonde hair and pink lipstick, wearing a black shirt with a medical badge that says 'RESPONSE' and has a medical emblem.

    Lesley Stirk

    Healthcare Assistant

  • A woman with curly gray hair wearing glasses and a black shirt with a patch that says 'BJC Response'.

    Jacqui Jones

    Response Co-ordinator

  • A woman with blonde hair tied back, wearing large black and teal glasses and a black jacket, smiling at the camera against a plain light grey background.

    Bridget Heneghan

    Healthcare Assistant

  • A young man with light brown hair, wearing a dark collared shirt, standing against a plain light gray background.

    Adam Hewitt

    First Responder
    Response Administrator

  • Smiling middle-aged woman with brown hair and a black shirt against a plain gray background.

    Billie Stephenson

    Healthcare Assistant
    First Responder

  • Young woman with long blonde hair, a nose piercing, and a black zip-up jacket, standing against a plain gray background.

    Clara Gouveia

    Healthcare Assistant

Care Commission Reports

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