When you activate the alarm call button, it sends an immediate alert to our control centre. Our responders will engage with you directly, listening carefully to your needs and assessing your situation in real-time. This allows them to coordinate an appropriate and timely response while they are en route to your location.

Whether you require assistance in standing up after a fall or are facing a serious health crisis such as a stroke, heart attack, or any other medical emergency, you can be confident that we are doing everything possible to ensure you receive the best care right from the moment you press the button.

We understand that sometimes situations may be mistaken, and that’s perfectly okay. False alarms do not incur any charges on your account. You will only be billed for a call-out if our responders are dispatched to assist you in a genuine emergency.

Additionally, as part of your monthly subscription, you will receive a complimentary welfare visit from one of our expertly trained staff members. This visit is conducted in strict adherence to Government Infection Control guidelines, ensuring safety for everyone involved, especially during the ongoing challenges posed by the COVID-19 crisis.